Conditions of use
1. PRIVACY POLICY
2. INTELLECTUAL PROPERTY RIGHTS
3. MARKS AND DOMAIN
4.LINKS TO OTHER WEBSITES
5. LINKS TO WWW.VODIVI.COM
6. WARNING ON CONTENTS
7. OUR COMMERCIAL POLICY
8. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
Welcome to our website ("www.vodivi.com"). Access to and use of www.vodivi.com are activities regulated by these General Terms and Conditions of Use. Access to and use of this website, as well as the purchase of products on www.vodivi.com, presuppose the reading, knowledge and acceptance of these General Conditions of Use. This website is managed and maintained by VODIVÌ S.r.L. ("The Manager"), with registered office in Italy, via Palazzo Dei Duchi, n. 15, 06049, Spoleto (PG), N. REA: PG - 289155, C.F. and VAT number 03435830546.
You can always contact www.vodivi.com by e-mail: info@vodivi.com. For any legal information, please consult the sections General Terms and Conditions of Sale, Right of Withdrawal and Privacy Policy of www.vodivi.com. The Manager may modify or simply update, in whole or in part, these General Conditions of Use. Changes and updates to the General Conditions of Use will be binding as soon as they are published on the website in this section. We therefore ask you to regularly access this section to verify the publication of the most recent and updated General Terms and Conditions of Use of www.vodivi.com. If you do not agree, in whole or in part, with the General Terms and Conditions of Use of www.vodivi.com, please do not use our website.
Access to and use of www.vodivi.com, including the display of web pages, communication with the Operator, the ability to download product information and the purchase of the same on the website, are activities conducted by our users exclusively for personal use unrelated to any commercial, entrepreneurial and professional activity. We remind you that you will be the one and only responsible for the use of www.vodivi.com and its contents. In fact, the Operator cannot be held responsible for the use of the website and the contents by each of its users that is not compliant with the laws in force, without prejudice to the Manager's liability for fraud and gross negligence. In particular, you will be the one and only person responsible for the communication of incorrect and false information and data relating to third parties, without the latter having given their consent, and in consideration of incorrect use of the same .
Finally, since every material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to the Manager. The Manager declines all responsibility for any damage deriving from inaccessibility to the services present on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, to providers or telephone connections and / or telematics, to unauthorized access, alteration of data, failure and / or defective operation of the user's electronic equipment.
The user is responsible for the safekeeping and the correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may derive from the Operator or third parties as a result of the incorrect use, loss or theft of such information.
1. PRIVACY POLICY
Please read the Privacy Policy which also applies if you access www.vodivi.com and use the related services, but do not purchase any product. The Privacy Policy helps you understand how www.vodivi.com collects and uses your personal data and for what purposes.
2. INTELLECTUAL PROPERTY RIGHTS
The contents of www.vodivi.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.vodivi.com, including menus, web pages, graphics, colors, patterns, tools, fonts and website design, diagrams, layouts, The methods, processes, functions and software that are part of www.vodivi.com, are protected by copyright and by any other intellectual property right of the Manager and other rights holders. The reproduction, in whole or in part, in any form, of www.vodivi.com of its contents is prohibited, without the express written consent of the Manager. The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of www.vodivi.com and its contents. With regard to the use of www.vodivi.com, you are only authorized to view the website and its contents and to perform all those other temporary acts of reproduction, without their own economic importance, which are considered transitory or accessories, an integral part and essential of the visualization of www.vodivi.com and its contents and all the other operations of navigation on the website that are performed only for a legitimate use of www.vodivi.com and its contents. You are not authorized to perform any reproduction, in any medium, in whole or in part of www.vodivi.com and its contents. Any act of reproduction must, from time to time, be authorized by the operator or, if necessary, by the authors of the individual works contained in the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the operator and authors of the individual works contained in the website. The authors of individual works published on www.vodivi.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves, including any act of damage to the works, that is detrimental to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on www.vodivi.com or who have collaborated with www.vodivi.com to create new expressive and artistic forms destined to be published, also not exclusively on the website, or, again, which form an integral part of it.
3. MARKS AND DOMAIN
All the distinctive signs that distinguish the products sold on www.vodivi.com and present on the website are trademarks registered by the respective owners and are used within www.vodivi.com, for the sole purpose of distinguishing, describing and advertising the products for sale on www.vodivi.com. The Manager and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. Any use of these trademarks not in compliance with the law and, as unauthorized, is prohibited and involves legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on www.vodivi.com to take unfair advantage of the distinctive character or reputation of these brands or in such a way as to prejudice them and their owners.
4.LINKS TO OTHER WEBSITES
www.vodivi.com contains hypertext links (the "links") to other websites that have no connection with www.vodivi.com. The Manager does not control or monitor such websites and their contents. The Manager cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. We therefore ask you to pay attention when you connect to these websites through the links on www.vodivi.com and to carefully read their terms of use and privacy regulations. We remind you, in fact, that these General Terms and Conditions of Use and the Privacy Policy of www.vodivi.com do not apply to websites managed by other subjects other than the Manager. www.vodivi.com provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the links does not imply any recommendation or indication of the Operator for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.
5. LINKS TO WWW.VODIVI.COM
Anyone interested in activating links to the Home page and to the other web pages of www.vodivi.com, which are publicly accessible, is requested to contact the Operator at the following e-mail address: webmarketing@vodivi.com. Contact is necessary to activate the request for consent to the hyperlink to www.vodivi.com. The activation of links is granted by the Operator to the applicant, free of charge and on a non-exclusive basis. The Manager has the right to oppose the activation of direct links to its site. In any case, it is forbidden to activate deep hypertext links (such as deep frames or deep links) to www.vodivi.com or the unauthorized use of meta-tags, without the Manager's consent.
6. WARNING ON CONTENTS
The Manager has taken every precaution to prevent the publication on the website of contents describing or representing scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of www.vodivi.com, can be considered detrimental to the civil convictions, human rights and human dignity, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, please refrain from accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by www.vodivi.com will be its exclusive and personal responsibility. The Manager has also taken every useful precaution in order to assure its users that the contents of www.vodivi.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible, even later. However, the Manager does not assume any responsibility towards users for the accuracy and completeness of the contents published on www.vodivi.com, without prejudice to their liability for fraud and gross negligence and except as otherwise provided by law. Furthermore, the Operator cannot guarantee users that the website will operate continuously, without interruptions and without errors or malfunctions due to the Internet connection. For any problem encountered while using our website, please contact Customer Service at the following email address: info@vodivi.com. A manager will be at your disposal to assist you and to help you restore the functionality of your access to the website, whenever possible. Likewise, we advise you to contact your Internet service provider or to check that each Internet connection device and access to web content is properly activated, including your Internet browser. Although the Operator will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow www.vodivi.com to operate without suspensions, interruptions or discontinuities due to necessity to make website updates. The Manager has adopted adequate technical and organizational measures to safeguard the security of its services on www.vodivi.com, the integrity of data relating to traffic and electronic communications with respect to forms of use or unauthorized cognition as well as to avoid risks of dispersion, destruction and loss of data and of confidential and non-confidential information relating to its users, present on www.vodivi.com, or of unauthorized access or not in compliance with the law, the data and the information itself.
7. OUR COMMERCIAL POLICY
The Manager has adopted its own commercial policy; the sale through www.vodivi.com is reserved exclusively for the "Consumers", that is natural persons who act for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out. Therefore, by sending the order, the Customer declares that he is acting as a consumer and therefore for purposes unrelated to any business, commercial, craft or professional activity. If you are not a "consumer", please refrain from entering into commercial transactions on www.vodivi.com.
In consideration of its commercial policy, the Operator reserves the right not to process orders from subjects other than the "consumer" or in any case from orders that do not comply with the General Conditions of Sale and these General Conditions of Use.
8. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These General Conditions of Use are governed by Italian law, and, in particular, by the legislative decree 6 September 2005 n. 206, on the Consumer Code in Chapter I "Consumer Rights in Contracts", with exclusions of any international multilateral or bilateral convention.
Any disputes concerning the validity, interpretation, application of these General Terms and Conditions of Use between VODIVÌ SrLe each of its end users, will be devolved to the exclusive jurisdiction and competence of the Court of Spoleto (Italy), except in the event that such provision cannot be applied due to mandatory rules in force in the customer's country of residence.
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Right of withdrawal
CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
TIMES AND REFUND METHODS
CONDITIONS FOR SUBSTITUTION OF PRODUCTS
TIMES AND METHODS FOR OBTAINING REPLACEMENT
PRODUCT IDENTIFICATION CARD
BRT
VODIVÌ S.r.L ("the Seller") wants its Customer to always be satisfied. Consequently, if for some reason he is not satisfied with his order he can exercise his right of withdrawal, without any penalty, within the term of 14 (fourteen) days starting from the day of delivery of the products purchased on www.vodivi.com.
The products to be returned must be delivered to the courier indicated by the Seller (BRT), or by another courier, or delivered to VODIVÌ S.r.L. at the address of the operational office, in Via Martiri della Resistenza, n. 43, 06049 Spoleto (PG), Italy, without undue delay and in any case within 14 (fourteen) days from the date on which the Customer communicated to the Seller his decision to withdraw from the contract. Before returning the products by courier, it is necessary to complete the Return Form (in accordance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code), which can be found online in the Customer Service area, to be filled out and transmit directly online through www.vodivi.com, or prepare and send the Seller another explicit declaration of the decision to withdraw from the contract. The Seller will send confirmation via e-mail of receipt of the request for recess sent by the Return Form. If, on the other hand, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will remain the responsibility of the Customer. It is not possible to change the product chosen with another.
1. CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
The right of withdrawal is considered exercised correctly if the following conditions are fully met:
to. the Return Form *, transmitted directly online through www.vodivi.com, or other explicit declaration of the decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days from the day of delivery of the products purchased on www .vodivi.com;
b. returned products must be returned in their entirety;
c. returned products must not have been used, worn, washed or damaged;
d. returned products must be returned in their original undamaged packaging, complete with all the original packaging (including boxes, accessories, identification tags, etc.), of the d.d.t. and of the invoice is. returned products must be delivered to the shipper within fourteen (14) days from when the Customer communicated to the Seller his decision to withdraw from the contract.
If all the required conditions are met, the Seller will fully reimburse the price of the products purchased, the Customer being responsible only for the return costs, ie those for returning the purchased products to the Seller.
The right of withdrawal is excluded in relation to products made to measure or customized on customer request.
If the right of withdrawal is exercised without complying with the aforementioned procedures (eg beyond the 14 days provided by law or without having followed the return instructions), the Customer will not be entitled to reimbursement of the sums already paid to the Seller ; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid by the Customer for their purchase.
2. TIMES AND REFUNDS
After the Seller has received the return of the products and checked that all the requirements have been met, the Customer will receive an e-mail confirming the acceptance of the return. Whatever the payment method used (credit / debit card or PayPal), the reimbursement is activated by the Seller as soon as possible, and in any case within 14 (fourteen) days from the date on which it became aware of the exercise of the right of withdrawal, once verified that the withdrawal occurred in compliance with the above conditions.
The actual time for the re-credit or return of the amounts paid for the purchase of the products depends on the payment methods used:
- purchase by credit / debit card: the repayment time depends on the credit / debit card company, but normally occurs within two statements. We remind you that the credit value date will be the same as the debit, so you will not suffer any loss in terms of bank interest.
- purchase through PayPal: the refund will be made to the Customer's PayPal account and will be immediately visible. The actual repayment on the credit card from the Customer's PayPal account depends on the institution that issued the card.
3. PRODUCT IDENTIFICATION CARD
All products offered for sale by the Seller carry an identification tag, which is an integral part of the goods. We invite you to try the product without removing the tag because the returned products that do not have it will not be accepted.
4. SHIPMENTS
Returns can be sent through the courier used by the Seller, or through one of his choice and he will be responsible for the loss or damage to the products during transport.
* Download and complete the paper return form to exercise the right of withdrawal.
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PAYMENT METHODS
Vodivì Online Store accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express and JCB, Visa Electron, rechargeable credit cards, Maestro enabled ATMs.
The amount will be charged to the card at the time the order confirmation is sent.
On Vodivì Online Store, the Quick Purchase service is active, which allows you to save your credit card details so you no longer have to enter them during future purchases.
PayPal: to buy online easily, without needing to enter your credit card information on the site.
The account is debited upon completion of the order. To register a new PayPal account, please visit paypal.com.
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SECURE PAYMENT
On www.vodivi.com every purchase is made with maximum security thanks to the use of Trustwave and Geotrust certified secure servers and the adoption of the most advanced encryption systems (SSL). We only use secure connections, as evidenced by the "https" prefix and the padlock symbol that appear in the browser address bar.
To protect purchases with a credit card, each order will be required to enter the CVV code. Our Payments department will carry out anti-fraud checks before approving the transaction and, for greater protection, it could contact the Customer for further details before confirming the order.
