Terms of sale
1. OUR COMMERCIAL POLICY
2. CONCLUSION OF THE CONTRACT
3. GUARANTEES AND INDICATION OF PRODUCT PRICES
4. PAYMENT METHODS
5. SHIPMENT AND DELIVERY OF PRODUCTS
6. RIGHT OF WITHDRAWAL
7. TIMES AND REFUNDS
8. CONTACTS
9. CUSTOMER COMMUNICATIONS
10. PRIVACY
11. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
12. MODIFICATION AND UPDATE
The offer and sale of products on our Website www.vodivi.com (hereinafter also "Site") are governed by these General Terms and Conditions of Sale (hereinafter also "CGV"). The products purchased on the Site are sold directly by VODIVÌ S.r.L. ("the Seller"), with registered office in via Palazzo Dei Duchi, n. 15, 06049, Spoleto (PG), N. REA: PG - 289155, C.F. and P.IVA03435830546.
The Customer is invited to carefully read these GTC before proceeding with the purchase. The forwarding of the purchase order implies the full knowledge and express acceptance of the present GCS.
Once the online purchase procedure has been completed, the Customer is required to print and keep these GCS and the related order form, already viewed and accepted.
You can request any information through our support services by contacting Customer Service. If you need further information, in the Customer Service area you can find information about orders and shipments, refunds and return of products purchased on www.vodivi.com. For any other legal information, consult the sections: Privacy Policy, Terms of Use and Return Policy. ACTIVE KEYS
1. OUR COMMERCIAL POLICY
1.1 The sale through the Site is reserved exclusively for "Consumers", that is natural persons who act for purposes unrelated to the entrepreneurial, commercial, craft or professional activity carried out. Therefore, by sending the order, the Customer declares that he is acting as a consumer and therefore for purposes unrelated to any business, commercial, craft or professional activity.
If you are not a "consumer", please refrain from entering into commercial transactions on www.vodivi.com
1.2 In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case from orders that do not conform to its commercial policy.
1.3 These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on www.vodivi.com between users of www.vodivi.com and the Seller.
1.4 The General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than the Seller. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller, or for the conclusion of e-commerce operations between users of www.vodivi.com and third parties.
1.5 The offers of products on the Site are aimed at adult customers. If the Customer is under 18 years of age, in order to purchase on the Site he must have the consent and assistance of a parent or legal guardian. By placing an order through the Site, the Customer guarantees to be older (18 years) and to have the legal capacity to enter into binding contracts.
1.6 The Customer is prohibited from entering false and / or invented and / or fantasy names in the online ordering procedure and in further communications. The Seller reserves the right to prosecute any violation and abuse.
1.7 By accepting the present GCS, in addition, the Customer exempts the Seller from any liability deriving from the issuance of incorrect tax documents due to errors in the data provided by the Customer when placing the order online, since the Customer himself the only one responsible for their correct insertion.
2. CONCLUSION OF THE CONTRACT
2.1 The Customer who intends to make a purchase order for one or more products on the Site, in order to conclude the Purchase Contract (hereinafter "the Contract"), must complete the electronic order form and send it to the Seller , electronically, following the procedure provided for on the Site, with simultaneous acceptance of these GCS.
2.2 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide summary information about the essential characteristics of each product ordered and the relative price (including all applicable taxes and duties and any charges and charges ), the accepted means of payment and the delivery methods for the products purchased, the shipping and delivery costs. The contract is concluded when the Seller receives, via computer, his order form, after verifying the correctness of the data relating to his order.
2.3 The order form will be filed in the Seller's database for the period of time necessary to process the orders and in any case in compliance with the terms of the law. The customer can view the orders placed, accessing his profile and consulting the appropriate section of the site.
2.4 The language available to conclude the single Contract with the Seller is Italian. As a result of sending the order form, the Customer accepts Italian as the language of the Contract, even if the Site contains translations of mere courtesy of these GCS or other information.
2.5 Purchase requests from countries not included in those listed on the Site will not be accepted.
2.6 Before proceeding with the purchase of the products, through the transmission of the order form, the Customer is required to carefully read the GCS which may also print, store or keep a copy for personal use.
2.7 Before proceeding with the transmission of the order form, the Customer can identify and correct any data entry errors.
2.8 With the electronic transmission of the order form, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale. Failure to fully accept these contents and legal notices will result in the ineligibility of the order. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not send the order form for the purchase of products on www.vodivi.com.
2.9 By submitting the order form, you confirm that you know and accept the General Conditions of Sale and the additional information contained on www.vodivi.com, also referred to through links, including the Privacy Policy, the Terms of Use and the Right to Withdrawal.
2.10 The Contract is considered concluded upon receipt by the Seller, electronically, of the order form.
2.11 The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of products. In these cases, it will inform the customer by e-mail that the Contract is not concluded and is to be considered resolved and that, therefore, the purchase order will not be followed, specifying the reasons. If the products, presented on www.vodivi.com, are no longer available or for sale at the time of the customer's last access to the site, or the sending of the order form, it will be the Seller's responsibility to communicate to the customer, promptly and in any case within thirty (30) days from the day following the day on which the order has been sent to the Seller, the unavailability of the ordered products. If the order form is submitted and the price is paid, the Seller will reimburse, without undue delay, the amount already anticipated by the customer and the contract will be terminated between the parties.
2.12 Once the contract is concluded, the Seller will take charge of the purchase order and will send to the Customer, via e-mail, a confirmation of the purchase order, containing the General Conditions of Sale and all the information already contained in the summary of conditions commercial and contractual displayed before proceeding with the purchase.
3. GUARANTEES AND INDICATION OF PRODUCT PRICES
3.1 Only original products bearing the Vodivì brand are offered for sale on the Site.
3.2 The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.
3.3 Product information is available on the Site within each product page. Despite VODIVÌ S.r.L. constantly adopt measures to ensure that the photographs published on the Site are faithful reproductions of the original products, the images and colors of the products offered for sale on www.vodivi.com may not however correspond to the real ones due to the fact that each product It is made with the highest Italian artisan processing techniques and by expert craftsmen who use exclusively vegetable tanned leather, that is with the use of particular natural elements, tannins, which are extracted from plants and trees, consequently, small veins, wrinkles, imperceptible scratches and different shades testify to the naturalness of the material. Furthermore, all the inserts and decorative elements that characterize VODIVÌ products are hand-made by expert craftsmen, and consequently these can also vary slightly. Finally, the variations can also derive from the type of Internet browser and / or the monitor used. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site, since these representations have a merely illustrative function.
3.4 Unless otherwise stated in writing, all product prices and shipping and delivery costs indicated on the Site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only the one shown on the Site when the Order is transmitted through the Internet. Product prices and shipping and delivery costs may be subject to updates without prior notice. The Customer must therefore verify the final sale price before submitting the relevant order form.
3.5 All Products are shipped directly from Italy. The prices of the products and the shipping and delivery costs indicated on the Site and in the Order, unless otherwise specified, are to be considered as not including any costs related to customs duties and related taxes if the shipment takes place in countries outside the EU or in countries where current legislation provides for import charges.
3.6 All products are provided with a product label with an identification code that can be removed if the order is accepted and the item definitively purchased but NOT removed if it is decided to return the product will be returned to the Seller.
3.7 The Seller, in the event of exercise of the right of withdrawal, has the right not to accept the return or not to reimburse the sums paid for the purchase, in relation to those products that are devoid of the relative label or that have been altered in their essential and qualitative characteristics or that have been damaged, as better explained in paragraph 6.
3.8 The Seller provides the legal guarantee of conformity on the Products in accordance with the provisions of articles from 128 to 135 of Legislative Decree 6 September 2005 n. 206 (c.d. Consumer Code).
This guarantee provides that the Seller is liable for defects of conformity existing at the time of delivery of the goods that occur within 2 (two) years of delivery, in accordance with the applicable law. The defect of conformity of the product, to take advantage of the guarantee of conformity, must be communicated, under penalty of forfeiture, to the Seller within two (2) months from its discovery.
The action aimed at asserting the defects not fraudulently concealed by the Seller is prescribed, in any case, within twenty-six months from the delivery of the goods; however, the Customer, who has agreed to carry out the Contract, can always assert the rights referred to in article 130, paragraph 2, of Legislative Decree 6 September 2005 n. 206 provided that the lack of conformity has been reported within two months of the discovery and before the expiry of the term referred to in the previous period.
3.9 In the event of a lack of conformity reported within the set deadlines, the Customer may request, at his option, the Seller to repair or replace the product, without charge in both cases, unless the requested remedy is objectively impossible or excessively expensive with respect to the other. The Customer may also request, at his option, a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code, where one of the following situations occurs:
a) repair and replacement are impossible or excessively expensive;
b) the Seller has not repaired or replaced the goods within a reasonable time from the request;
c) the replacement or repair previously carried out has caused significant inconvenience to the Customer.
3.10 In order to take advantage of the guarantee of conformity it is recommended to keep and show the product purchase documents. For more information on the legal guarantee of conformity for consumers, please refer to the Consumer Code in force in Italy.
3.11 All return costs for defective products will be borne by the Seller.
4. PAYMENT METHODS
4.1 For the payment of the price of the products and the relative shipping and delivery costs, the Customer may use one of the methods indicated in the order form of the Site which is summarized below:
a) Payment with credit cards or prepaid cards
For online orders on the Website, the Seller accepts both credit card and prepaid card payments (provided they are authorized by the bank) without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of ordering the products purchased online and that the name on the credit card must be the same as indicated on the billing information. In the absence of these conditions it will not be possible to proceed with the order. At the time of online purchase, together with the confirmation of the order, we will charge the amount of the order on the Customer's credit card. The amount will therefore be effectively charged to the Customer's credit card at the time the order is sent to the Seller.
If, upon receipt of the package containing the ordered products, for any reason, the Customer intends to exercise the Right of Withdrawal, following the payment of the Products purchased online, the Seller will assign the amount to be reimbursed directly to the credit card. credit previously used for payment.
b) Bank Transfer to:
INTESA SAN PAOLO Branch in Piazza Garibaldi Spoleto (PG)
IBAN IT61 T030 6921 8141 0000 0000 729
BIC BCITITMM
4.2 At no time during the purchase procedure the Seller is able to know the financial information (for example, the number of the credit / debit card or the date of its expiry), which are transmitted via a connection protected by encrypted protocol directly to the subjects that provide the related electronic payment services at a distance, without third parties having access to them in any way. No computer archive of the Seller will keep such data.
Furthermore, such information will never be used by the Seller except to complete the procedures relating to its purchase and to issue the relative refunds in the event of any return of the products, following the exercise of the right of withdrawal, or if it is necessary to prevent or report the fraud commission to www.vodivi.com to the police.
4.3 Under no circumstances can the Seller therefore be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.
4.4 In the event that for any reason it is not possible to charge the amount due, the sales contract will be automatically canceled.
5. SHIPMENT AND DELIVERY OF PRODUCTS
5.1 After payment is registered, the products will be shipped to the address indicated by the Customer in the Order form.
5.2 The shipment of the Products ordered on the Website takes place via express courier selected by VODIVÌ S.r.L. during working days. Delivery times will be communicated at the same time as the Order Confirmation at the time of online purchase and may also be 30/40 (thirty / forty) working days from the date of receipt of payment (except in cases of force majeure).
6. RIGHT OF WITHDRAWAL
6.1 The Customer has the right to withdraw from the Contract concluded with the Seller, without any penalty and without indicating the reasons, within the term of 14 (fourteen) days starting from the day of delivery of the products purchased on www.vodivi.com.
6.2 To withdraw from the contract you can use the Return Form * (compliant with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through www.vodivi.com, or to draw up and send the Seller another explicit declaration of the decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through www.vodivi.com, the Seller will send confirmation via e-mail of receipt of the request for withdrawal. If, instead, you choose to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal will be borne by the Customer.
6.3 In case of exercise of the right of withdrawal under the terms of the previous paragraphs 6.1 and 6.2, the Customer is required to return the products to the Seller by delivering them to the courier for shipment or delivering them to VODIVÌ S.r.L. at the address of the operating office indicated in point 8, without undue delay and in any case within 14 (fourteen) days from the date of dispatch of the communication in which the withdrawal from the Contract was made. The deadline referred to in this paragraph shall be deemed to be met if the Customer sends the products back before the expiry of the period of 14 (fourteen) days.
6.4 The costs of returning the purchased products will be charged to the Customer.
6.5 The Right of Withdrawal, and therefore of reimbursement, in addition to compliance with the terms and methods described in the previous points, is considered to be exercised correctly if the following conditions are also fully met:
to. the Return Form * transmitted directly online through www.vodivi.com or other explicit declaration of the decision to withdraw from the contract must be correctly filled in and sent to the Seller within fourteen (14) days of delivery of the products
b. returned products must be returned in their entirety;
c. returned products must not have been used, worn, washed or damaged;
d. returned products must be returned in their original undamaged packaging, complete with all the original packaging (including boxes, accessories, identification tags, etc.), of the d.d.t. and of the invoice.
6.6 In the event of exercise of the right of withdrawal without compliance with the aforementioned methods (eg beyond the 14 days provided by law or without having followed the instructions for the return), the Customer will not be entitled to reimbursement of the amounts already paid to the Seller; however, you will be able to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid by the Customer for their purchase.
6.7 The right of withdrawal is excluded in relation to products made to measure or customized on customer request.
6.8 If the Right of Withdrawal is exercised by following the procedures and terms indicated in this paragraph 6, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
6.9 The sums will be reimbursed as soon as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, will proceed to activate the refund procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 7.
7. TIMES AND REFUNDS
7.1 After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 6. In the event that the checks are successfully concluded, the Seller will send the Customer via e-mail the relative confirmation of the acceptance of the returned products and all the payments made by the same in favor of the Seller will be reimbursed to the Customer, possibly including the delivery costs (except for the additional costs deriving from the Customer's choice of a different type of delivery from the least expensive type of standard delivery offered by the Seller), without undue delay and in any case not later than 14 (fourteen) days from the date on which the Seller has received the notice of withdrawal.
7.2 The reimbursement, however, may be suspended by the Seller, at its own discretion, until receipt of the goods or until the Client has demonstrated the shipment for the return of the same, if previous.
7.3 The aforementioned refunds will be made using the same payment method used by the Customer for the initial transaction; in any case, the Customer will not incur any fees as a result of such reimbursement.
7.4 In the event that the Customer decides to use, for the return of the products, a shipper other than the one indicated by the Seller, he must personally make the payment of the necessary expenses and will remain at his charge any responsibility in case of loss or damage of products during transport, according to the methods and terms provided for exercising the right of withdrawal.
8. CONTATTI
VODIVÌS.r.L
Legal Office
Via PalazzoDei Duchi, n. 15, 06049, Spoleto (PG), Italia
Operational Office
Via Martiri della Resistenza, 43, 06049 Spoleto (PG), Italia
N. REA: PG – 289155
C.F. e P.IVA03435830546
e-mail: info@vodivi.com
9. CUSTOMER COMMUNICATIONS
9.1 The Customer acknowledges, accepts and gives their consent to the fact that all communications, notifications, certificates, information, reports and any documentation on the operations performed, referring to the purchase of the products, are sent by VODIVÌ S.r.L. to the e-mail address indicated by the Customer at the time of the order, with the possibility of downloading the information on a durable medium in the manner and within the limits provided for on the Site.
10. PRIVACY
Information regarding the processing of personal data is available in the Privacy Policy section.
11. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
11.1 These GCS and the individual sales contracts to which they will be applied are governed by Italian law, with the exclusion of any international multilateral or bilateral convention.
11.2 Any disputes relating to the validity, interpretation, application of these GCS or to the existence, validity, interpretation, execution and dissolution of the individual sales contracts will be devolved to the exclusive jurisdiction and competence of the Court of Spoleto (Italy), except in the case where this provision cannot be applied due to mandatory rules in force in the Customer's country of residence.
11.3 The Customer also has the right to use the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/
12. MODIFICATION AND UPDATES
12.1 These GCS can be modified or amended at any time. The new GCS will be effective from the date of publication on the Site. Therefore, the Customer will be required to accept only the GCS in force at the time of its purchase.
12.2 The GCS applicable to each Contract concluded through the Site are those in force on the date of dispatch of the purchase order and accepted by the Customer through the online procedure provided on the same Site
